Terms and Conditions

These Terms and Conditions apply to the purchase and use of Mixed Spices and Seasonings, Chilli, Coriander, Black Pepper, Canned Meat Substitute Products, and Vegetables sold on Adraka Naturals. By accessing or purchasing from our website, you agree to the following terms.

1. Product Information

• All food products are meant for household consumption only.
• Product images are for reference purposes. Actual color, texture, or packaging may vary slightly due to natural ingredients and processing.
• Ingredient details, net quantity, manufacturing date, expiry date, and storage instructions are provided on the product packaging.

2. Quality & Natural Variations

• Spices and vegetables are natural products; variations in aroma, color, taste, and size are normal and do not indicate a defect.
• We do not guarantee uniformity across batches.

3. Usage & Safety Disclaimer

• Products should be used as per recommended culinary purposes only.
• Customers with allergies or dietary restrictions should carefully read ingredient labels before use.
• We are not responsible for any adverse reactions due to allergies, misuse, or improper handling.

4. Storage Instructions

• Spices and seasonings should be stored in a cool, dry place away from moisture and sunlight.
• Canned meat substitute products and vegetables must be stored as per instructions mentioned on the packaging.
• We are not liable for quality issues caused by improper storage after delivery.

5. Pricing & Availability

• All products are subject to availability.
• Prices may change without prior notice.
• We reserve the right to limit quantities or cancel orders in case of stock or pricing errors.

6. Orders & Payments

• Order confirmation does not guarantee acceptance.
• Orders may be canceled due to stock unavailability, quality concerns, or suspected fraudulent activity.
• Payments must be made through authorized payment gateways only.

7. Shipping & Delivery

• Delivery timelines are estimated and may vary depending on location and courier services.
• We are not responsible for delays caused by external factors beyond our control.

8. Returns & Refunds

• Due to food safety and hygiene reasons, opened, used, or perishable food products are not eligible for return or refund.
• Damaged, expired, or incorrect items must be reported within the timeframe mentioned in our Return Policy, along with proper evidence.

9. Compliance with Food Regulations

• All products comply with applicable food safety and regulatory standards in India.
• Customers are advised to consume products before the expiry date mentioned on the packaging.

10. Limitation of Liability

• Our liability, if any, is limited to the purchase value of the product.
• We are not responsible for indirect or consequential damages arising from product use.

11. Governing Law

• These terms are governed by the laws of India.
• Any disputes shall be subject to the jurisdiction of courts.

12. Changes to Terms

• We reserve the right to update or modify these terms at any time.
• Continued use of the website constitutes acceptance of the revised terms.